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Managed Services

MSResearch by Industry Analysts suggests that more than 75% of all Oracle Database downtime can be attributed to human error. Whilst it is very difficult to completely remove the risk of such impact, you can mitigate the risk as much as possible by entrusting your systems to a team of Oracle specialists that can offer you a flexible service model to suit the changing needs of your organisation. 

Inoapps can do this for you by offering a truly flexible managed service, to suit all business needs and budgets. This means that as your business grows and evolves, our team of Oracle specialists can adapt our service to meet your changing business needs - without impacting your service provision.


Flexible Managed Services

Inoapps offers a selection of flexible support plans that are designed specifically to cover any organisation’s technical requirements, large or small. Whether you need DBA cover for a 2 week holiday, a patching and tuning programme, or a fully managed service for functional and technical support - Inoapps has the solution.

Our Service Level Agreements (SLAs) are in place to ensure that you receive a guaranteed level of service. If you have an issue we WILL fix it. We will tailor our agreements to meet your requirements to ensure you receive a consistently good level of service.

 

Inoapps can help you:

  • Control and reduce on-going Total Cost of Ownership (TCO)
  • Control support costs
  • Enjoy guaranteed Service Levels
  • Reduce operational risk of dependency on individuals
  • Reduce the need for in-house training or knowledge

What else can we offer you?

  • Upgrade advice and planning
  • E- Business Suite Health check
  • Ad-Hoc technical or functional assistance

 


Our Credentials, Success Milestones and Key Performance Indicators

Availability

  • Over the 3.5 years of services with an uptime of 99.80%+
  • Exceeded all agreed service levels

Reliability

  • The Oracle Application has not been unavailable due to any failure of process

Security

  • Never been a breach in security to either the Data Centre or the Application

Maintainability

  • Disaster Recovery (DR) implemented from the outset to ensure that services would always be operable and testing has proved that DR can be invoked

 
View our flexible support plans, or for information on our Hosting services, click here.


For further information, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or call us on +44 (0)845 119 6080.